Top Shelf CRM and Softsquare have partnered to develop the enterprise business application, Response Time Tracker, which is available on Salesforce AppExchange.
Response Time Tracker helps increase sales by decreasing the time it takes sales reps to respond to assigned leads. Being the first to call gives your company a leg up on the competition.
Download Response Time Tracker
How It Can Help Your Sales Team
Gives management greater visibility and insight into sales reps’ daily activities by accurately tracking all lead response times.
Lets sales management know how long reps have their sales leads before logging their first activity. The app displays response times in minutes on custom Salesforce.com dashboards and can be customized to display in hours or days.
Allows an even distribution of records that is not otherwise possible. Our app contains new custom fields, a custom objects field and APEX code that makes the round robin record assignment possible.